Frequently Asked Questions

Everything you need to know about shopping at KARL LAGERFELD.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What is the return policy?

We offer free returns within 30 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.

Are your products authentic?

Yes, all products sold on our official website are 100% authentic KARL LAGERFELD designs, crafted with the highest quality materials and craftsmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for your convenience.

Do you ship internationally?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

How do I find my correct size?

Each product page features a detailed Size Guide to help you find the perfect fit. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.